Ordering Information |
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Sterling’s Dedicated Account Care Managers are available Monday through Friday, 8
am to 6:30 PM EST to place an order. |
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Knowledgeable staff provides adherence to your customized
SterlingServices® and Programs. |
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When placing an order, be sure to have your patient’s name, address, telephone
number and billing or insurance information. |
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To place an order: |
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Call direct on your toll free dedicated provider line, or, if you don’t already
have one, call Client Services at 1 800-291-8500
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To order, give us a call at 1 800-229-0900.
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E-mail your order to Order@sterlingmedical.com
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Fax us your order at 1 800-229-7854. |
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Products shipped directly to the patient’s home or location of your choice. |
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Refills available as long as they are medically necessary. |
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No minimum quantities necessary. |
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Emergency "on call" services 24 hours per day, 7 days per week. |
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Track all orders placed, with one call to 1 888-239-2990. |
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Shipping and Delivery Information |
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Sterling ships directly to your patients home or the location of your choice in all 50
states. |
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Same day shipping on all orders placed by 4pm EST. |
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Sterling maintains a 98.5% same day fulfillment rate |
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No charge for shipping |
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Billing Information |
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Sterling obtains all prescriptions and documentation from the physician, when
necessary |
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Sterling’s customized billing systems can invoice the patient’s insurance
company directly or to you, on a product-specific episodic basis |
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On all non-covered items, for your convenience, Sterling accepts VISA, Mastercard,
Discover and COD. |
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Want to learn more about our how Sterling can partner
with your organization? |
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| Call our Corporate Office at 1 800-216-5500. |
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Maria Lugo, Sr. Director, Sales |
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Gerry Greene, Vice President, Sales |
Or E-mail us at Info@SterlingMedical.com |
